Terms & Conditions

Reliant Travel Terms of Use and Travel Services Agreement

 

THIS IS AN IMPORTANT AND LEGALLY BINDING DOCUMENT. PLEASE READ THIS DOCUMENT CAREFULLY AND IN ITS ENTIRETY.

The Terms and Conditions and Terms of Use set forth herein govern your access to and use of the website, mobile application(s), kiosks, and other digital platforms (together, the “Site”) owned, operated, licensed or controlled by Reliant Travel its subsidiaries, affiliates or joint ventures (“we,” “us,” “our,” or the “Company”). As used herein, the term “Digital Platforms” means websites, mobile application(s), kiosks, and other digital platforms.

 

Supplemental terms of sale and terms of use (the “Supplemental Terms”) may apply to certain events, programs, activities or promotions, and such Supplemental Terms may be disclosed to you separately. Any Supplemental Terms and conditions are in addition to these Terms and, in the event of a conflict, prevail over these terms.

 

BY CLICKING “I ACCEPT,” DOWNLOADING, INSTALLING, OR OTHERWISE ACCESSING OR USING THE SITE, YOU AGREE THAT YOU HAVE READ AND UNDERSTOOD, AND AGREE TO BE BOUND, BY THE FOLLOWING TERMS AND CONDITIONS AND TERMS OF USE, INCLUDING ALL APPLICABLE LAWS AND REGULATIONS (INCLUDING EXPORT AND RE-EXPORT CONTROL LAWS), AND PRIVACY POLICY (THE “TERMS”). YOUR USE OF THE SITE CONSTITUTES YOUR AGREEMENT TO FOLLOW THESE TERMS AND TO BE BOUND BY THEM. IF YOU DO NOT ACCEPT THESE TERMS, THEN YOU DO NOT HAVE OUR PERMISSION TO USE THE DIGITAL PLATFORMS, DO NOT SUBMIT TRAVELER INFORMATION, OR PURCHASE OR REDEEM ANY TRAVEL PRODUCT THROUGH RELIANT TRAVEL.

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1. Who We Are

Reliant Travel, LLC is an independent travel agency and seller of travel services.

Reliant Travel, LLC
1540 International Parkway, Suite 2000
Lake Mary, FL 32746

Customer Service: 1-800-270-8962
Email: support@myrelianttravel.com

Reliant Travel is not owned by, operated by, or legally affiliated with any cruise line, hotel, resort, airline, transportation provider, or third-party travel supplier unless expressly stated in writing.

References to cruise lines, hotels, resorts, destinations, trademarks, logos, or supplier names are used for identification and informational purposes only.

 

2. Role as Travel Advisor / Customer Authorization

By purchasing, accepting, redeeming, or requesting travel services through Reliant Travel, you expressly authorize Reliant Travel to act as your travel advisor and booking agent for the purpose of researching, selecting, reserving, purchasing, managing, modifying, or confirming travel services on your behalf.

This may include, but is not limited to:

• Cruises

• Hotels and resorts

• Vacation packages

• Transportation

• Promotional travel offers

• Taxes, fees, upgrades, and optional add-ons

• Supplier reservations and confirmations

You authorize Reliant Travel to use the traveler information you provide to complete reservations and related transactions on your behalf.

You acknowledge and agree that you are responsible for providing complete and accurate traveler information, including legal names, dates of birth, contact information, travel dates, and any required documentation. Errors, omissions, or mismatched information may result in fees, denied boarding, cancellation, or loss of travel without refund.

 

3. Third-Party Suppliers

Reliant Travel acts as an independent intermediary between you and third-party travel suppliers.

Third-party suppliers may include, but are not limited to:

• Cruise lines

• Hotels

• Resorts

• Airlines

• Ground transportation providers

• Tour operators

• Travel technology platforms

• Destination service providers

We do not own, control, manage, or operate these third-party suppliers.

All travel services are subject to the terms, conditions, rules, restrictions, cancellation policies, ticket contracts, passenger agreements, and availability of the applicable supplier.

Reliant Travel is not responsible for supplier actions, omissions, pricing changes, delays, cancellations, denied boarding, schedule changes, service failures, overbooking, closures, strikes, weather, mechanical issues, government action, pandemics, force majeure events, or any other event outside our direct control.

 

4. Pricing, Service Fees & Package Structure

All pricing provided by Reliant Travel may be structured in one or more of the following ways, depending on the specific travel product, promotion, package, or supplier arrangement:

• Bundled Package Pricing: A total package price that may include travel components, service fees, fulfillment, customer support, administrative services, promotional incentives, negotiated rates, or subsidized components.

• Supplier Direct Pricing: In certain cases, pricing may reflect the same base rate offered by the travel supplier, and Reliant Travel may receive compensation through commissions or supplier-paid incentives.

• Hybrid Pricing: A combination of supplier pricing, service fees, administrative fees, promotional pricing, negotiated rates, or commission-based compensation.

You acknowledge and agree that Reliant Travel is not required to disclose its internal costs, supplier-paid commissions, negotiated rates, wholesale rates, service fees, margins, or compensation structure.

Unless expressly stated in writing, you are purchasing travel services as a complete transaction and not under a cost-plus, pass-through, or price-matching arrangement.

Supplier confirmations, cruise documents, hotel confirmations, invoices, or receipts may show supplier rates, net rates, wholesale rates, taxes, fees, or pricing that differs from the total amount paid to Reliant Travel.

You agree that such differences do not constitute overcharging, misrepresentation, fraud, or grounds for refund, cancellation, dispute, or chargeback.

You further agree that the total price paid to Reliant Travel represents the agreed-upon price for the travel product, package, promotion, or services arranged, regardless of how individual components may be priced internally or by suppliers.

Reliant Travel does not operate as a fiduciary, price-matching service, or lowest-price guarantor.

 

5. Promotional Offers, Incentive Travel & Complimentary Travel

Reliant Travel may offer promotional, discounted, subsidized, or incentive-based travel offers from time to time.

These offers may include complimentary, reduced-cost, or specially priced travel components. Such offers may be subject to restrictions, including:

• Limited availability

• Blackout dates

• Capacity controls

• Advance notice requirements

• Supplier approval

• Seasonal restrictions

• Taxes and fees

• Port charges

• Government fees

• Upgrade charges

• Administrative or service fees

• Expiration dates

• Redemption deadlines

Unless expressly stated in writing, promotional offers do not include every possible travel cost.

You may be responsible for taxes, fees, port charges, resort fees, gratuities, deposits, upgrades, changes, transportation, insurance, documentation costs, or other incidental expenses.

Promotional travel is not guaranteed until confirmed by the applicable supplier and finalized by Reliant Travel.

Submitting preferred travel dates does not guarantee availability or confirmation.

 

6. Booking Process and Traveler Responsibility

A booking is not considered final until reviewed, accepted, and confirmed by Reliant Travel and/or the applicable supplier.

You are responsible for reviewing all documents, confirmations, names, dates, destinations, cabin types, hotel details, and travel requirements.

If you notice an error, you must notify Reliant Travel immediately.

Failure to review documents or promptly report errors may result in additional fees, cancellation, denied boarding, or loss of travel.

Reliant Travel is not responsible for errors caused by incorrect information submitted by you, your representative, or any traveler in your party.

 

7. Payments

By submitting payment information, you represent and warrant that:

• You are authorized to use the payment method provided.

• The billing information you provide is accurate.

• You authorize Reliant Travel to charge the payment method for the agreed amount.

• You understand the purchase may include travel services, fees, taxes, package costs, upgrades, or other agreed charges.

Reliant Travel may cancel, refuse, or delay processing any transaction if fraud, payment issues, inaccurate information, supplier availability issues, or pricing errors are suspected.

 

8. Chargebacks and Payment Disputes

You agree to contact Reliant Travel first and allow a reasonable opportunity to resolve any billing concern, service issue, or travel dispute before initiating a chargeback or payment dispute.

Filing a chargeback without first attempting to resolve the issue directly with Reliant Travel may be considered a breach of these Terms.

If you initiate an improper chargeback or payment dispute, Reliant Travel reserves the right to:

• Provide these Terms and all supporting documentation to the payment processor

• Cancel pending or future travel services

• Deny further services

• Recover administrative costs, collection costs, legal fees, and other damages permitted by law

A supplier rate, wholesale rate, net rate, commission, or pricing difference shown on third-party documents is not a valid basis for a chargeback or refund.

 

9. Cancellations, Changes and Refunds

All cancellations, changes, refunds, credits, and penalties are subject to the rules of Reliant Travel and the applicable third-party supplier.

Many travel products are non-refundable after any applicable state statutory period once purchased, booked, ticketed, confirmed, or submitted to a supplier.

Changes may be limited or unavailable and may require additional fees.

Refunds, if available, may depend on supplier approval and supplier processing time.

Reliant Travel does not guarantee refunds unless expressly stated in writing.

Service fees, administrative fees, promotional fees, fulfillment fees, processing fees, and agency fees may be non-refundable.

If a supplier issues a refund to Reliant Travel, Reliant Travel will process any customer refund owed after deduction of any applicable fees, penalties, chargebacks, unpaid balances, or amounts permitted under these Terms.

 

10. Travel Documents, Identification and Entry Requirements

You are solely responsible for obtaining and carrying all required travel documents, including:

• Government-issued identification

• Passports

• Visas

• Birth certificates

• Vaccination or health documents

• Minor travel documents

• Any documents required by cruise lines, airlines, hotels, governments, or destinations

Reliant Travel is not responsible if you are denied boarding, entry, check-in, or travel due to missing, expired, inaccurate, or insufficient documentation.

No refund is owed for denied boarding or denied travel caused by failure to meet documentation or travel requirements.

 

11. Travel Insurance

Reliant Travel strongly recommends that all travelers purchase travel insurance.

Travel insurance may protect against certain losses, including cancellation, interruption, medical emergencies, delays, baggage loss, and supplier issues, depending on the policy.

If you decline travel insurance, you assume responsibility for any loss that insurance may have covered.

 

12. Availability, Errors and Changes

Travel availability, pricing, schedules, itineraries, cabins, rooms, taxes, fees, and supplier rules may change without notice.

Reliant Travel reserves the right to correct errors, inaccuracies, or omissions at any time, including after a customer submits information or payment.

We are not responsible for typographical errors, system errors, pricing errors, supplier errors, or outdated information.

If a material error affects your purchase, we may cancel, revise, or offer available alternatives, subject to applicable law.

 

13. Website and Digital Platform Use

You may use our website and digital platforms only for lawful personal use.

You may not:

• Violate any law or regulation

• Interfere with the operation of the website

• Scrape, copy, harvest, or misuse website content

• Attempt to bypass security measures

• Upload viruses or harmful code

• Misrepresent your identity

• Use our content for unauthorized commercial purposes

• Violate intellectual property rights

We may restrict, suspend, or terminate access to our website or services at any time.

 

14. Intellectual Property

All website content, text, graphics, designs, images, logos, software, layouts, and materials owned by Reliant Travel are protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, display, or commercially use our materials without prior written consent.

Third-party trademarks, cruise line names, hotel names, resort names, and logos belong to their respective owners.

Use of third-party names or marks is for identification and informational purposes only and does not imply ownership, endorsement, sponsorship, or affiliation.

 

15. User Content

If you submit reviews, photos, comments, testimonials, messages, or other content to Reliant Travel, you grant Reliant Travel a non-exclusive, royalty-free, worldwide license to use, reproduce, display, publish, and distribute that content for business, marketing, service, and operational purposes.

You represent that you own or have permission to submit such content and that it does not violate the rights of any third party.

We may remove or refuse content at any time.

 

16. Privacy

Your use of our website and services is also governed by our Privacy Policy.

By using our services, you consent to our collection and use of your information as described in the Privacy Policy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as necessary to provide messaging services or comply with law.

 

17. Text Message Program Terms

By opting in to receive text messages from Reliant Travel, you agree to receive informational, transactional, promotional, and service-related SMS messages.

Message frequency may vary.

Message and data rates may apply.

Consent to receive marketing text messages is not required as a condition of purchase.

You may opt out at any time by replying STOP.

For help, reply HELP or contact us at 1-800-270-8962.

Supported carriers are not liable for delayed or undelivered messages.

If you change or deactivate your mobile number, you agree to notify Reliant Travel.

For all Text Message Terms & Conditions please visit our SMS Terms & Conditions located here.

 

18. Links to Third-Party Websites

Our website may contain links to third-party websites.

Reliant Travel does not control and is not responsible for third-party websites, content, policies, pricing, availability, or services.

Accessing third-party websites is at your own risk.

 

19. Disclaimer of Warranties

The website, digital platforms, travel information, offers, and materials are provided on an “as is” and “as available” basis.

Reliant Travel does not warrant that the website or services will be uninterrupted, error-free, secure, current, complete, or free of viruses.

To the fullest extent permitted by law, Reliant Travel disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

 

20. Limitation of Liability

To the fullest extent permitted by law, Reliant Travel and its owners, officers, employees, contractors, affiliates, representatives, and agents shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages.

This includes, but is not limited to:

• Lost profits

• Lost enjoyment

• Emotional distress

• Travel delays

• Missed departures

• Supplier cancellations

• Denied boarding

• Lost reservations

• Schedule changes

• Weather events

• Government restrictions

• Supplier insolvency

• Personal injury or property damage caused by third parties

To the fullest extent permitted by law, Reliant Travel’s total liability for any claim shall not exceed the amount paid directly to Reliant Travel by the customer for the specific transaction giving rise to the claim.

 

21. Indemnification

You agree to indemnify, defend, and hold harmless Reliant Travel and its owners, officers, employees, contractors, affiliates, representatives, and agents from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorney’s fees, arising out of:

• Your breach of these Terms

• Your inaccurate or incomplete information

• Your misuse of the website or services

• Your violation of supplier rules

• Your violation of law

• Claims brought by travelers in your party

• Chargebacks or payment disputes caused by your actions or omissions

 

22. Force Majeure

Reliant Travel shall not be liable for delay, failure, cancellation, interruption, or inability to perform caused by events beyond our reasonable control.

This includes, but is not limited to:

• Acts of God

• Weather

• Hurricanes

• Pandemics

• Epidemics

• War

• Terrorism

• Civil unrest

• Labor strikes

• Supplier failure

• Government restrictions

• Port closures

• Transportation disruptions

• Technology outages

• Natural disasters

 

23. Governing Law

These Terms and any dispute arising from or relating to Reliant Travel, the website, services, travel purchases, promotions, or transactions shall be governed by the laws of the State of Florida, without regard to conflict of law principles.

 

24. Dispute Resolution, Arbitration and Class Action Waiver

You and Reliant Travel agree that any dispute, claim, or controversy arising out of or relating to these Terms, our services, our website, any travel transaction, or any relationship between you and Reliant Travel shall be resolved by final and binding arbitration, except where prohibited by law.

The arbitration shall be administered by the American Arbitration Association under its applicable consumer arbitration rules.

The arbitration shall take place in Seminole County, Florida, unless otherwise required by applicable law.

You and Reliant Travel waive the right to a jury trial.

You and Reliant Travel also agree that claims may only be brought on an individual basis and not as a plaintiff, class member, or representative in any class action, collective action, private attorney general action, or representative proceeding.

The arbitrator may award relief only on an individual basis.

This arbitration provision shall survive termination of your relationship with Reliant Travel.

 

25. Limitation on Time to File Claims

To the fullest extent permitted by law, any claim or cause of action arising out of or relating to these Terms, the website, services, travel purchase, promotion, or transaction must be filed within one year after the claim arises.

If not filed within one year, the claim is permanently barred.

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26. Severability

If any provision of these Terms is found invalid, unlawful, or unenforceable, that provision shall be enforced to the maximum extent permitted by law or severed if necessary.

The remaining provisions shall remain in full force and effect.

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27. No Waiver

Failure by Reliant Travel to enforce any provision of these Terms shall not be considered a waiver of our right to enforce that provision later.

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28. Assignment

Reliant Travel may assign its rights and obligations under these Terms in connection with a merger, acquisition, sale of assets, restructuring, or by operation of law.

You may not assign your rights or obligations without our written consent.

 

29. Changes to These Terms

Reliant Travel may update or modify these Terms at any time.

Updated Terms will be posted on our website.

Continued use of our website, services, offers, or travel products after changes are posted constitutes acceptance of the updated Terms.

 

30. Accessibility

We strive to make our website accessible and user-friendly.

If you have difficulty accessing content, please contact us:

Phone: 1-800-270-8962
Email: support@myrelianttravel.com

 

31. Contact Information

For questions about these Terms, please contact:

Reliant Travel, LLC
1540 International Parkway, Suite 2000
Lake Mary, FL 32746

Phone: 1-800-270-8962
Email: compliance@myrelianttravel.com

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32. Travel Agent Linking Policy

Reliant Travel permits bona fide travel agents and business partners to link to our website, provided such linking complies with the following terms.

Any permitted link to the Reliant Travel website must:

• Be fair, lawful, and not misleading

• Not damage, dilute, or take advantage of Reliant Travel’s reputation

• Not suggest or imply any form of affiliation, sponsorship, partnership, endorsement, or approval by Reliant Travel unless expressly authorized in writing

Use of Trademarks and Branding

Travel agents may not use Reliant Travel’s name, trademarks, logos, branding, or proprietary materials without prior written consent.

If written consent is granted:

• Use of trademarks must be limited solely to the purpose of linking to the Reliant Travel website

• Trademarks may not be altered in any way, including color, proportion, or design

• Trademarks must be displayed accurately and professionally

• Trademarks may not be used in a manner that is misleading, deceptive, or harmful to Reliant Travel

Linking Restrictions

• Links must direct users to the main homepage of Reliant Travel unless otherwise approved in writing

• “Deep linking” to internal pages is not permitted without prior written authorization

• Links may not be placed on websites that contain unlawful, offensive, misleading, or inappropriate content

• Links may not be used on websites that disparage or harm the reputation of Reliant Travel

Right to Revoke

Reliant Travel reserves the right, at its sole discretion, to:

• Revoke linking permission at any time

• Require removal of any link to its website

• Take legal action against unauthorized or improper use of its trademarks or website